COVID-19 Update (9/1/2022):
Our lobby is OPEN and masks are optional. We’re still practicing curbside-care for those who wish to remain outside.
Please be aware that our wait times continue to be longer than before. Please bring something to entertain yourself with while you wait; you are NOT allowed to leave the parking lot unless you’re scheduled for that type of appointment. Use the time outside to download our new PetDesk app and join our Loyalty Program: https://petdesk.com/download-app-for-pet-health/
Please know we are doing our best to provide the same great care our clients and patients are used to getting, all while seeing increased numbers of patients daily. We ask that you treat all members of our staff with the respect and kindness they deserve!
Please read below for the guidelines our office is following to keep our staff & neighbors healthy…
1) For everyone’s safety, we ask that if our clients are sick at all, they reschedule their appointment or ask someone else who is not sick to bring their pet to its appointment.
2) Since we are a hospital, we already use medical-grade disinfectants (that kill the coronavirus) to clean our office. And, because our patients tend to be hairy & dirty, we clean often throughout the day. We’re cleaning our office multiple times a day, more than usual, and we thoroughly disinfect each night before closing.
3) Since our lobby is small, you may be asked to wait outside in your car until your pet’s exam room is ready.
4) We can check-out and charge-out our clients over the phone if you do not enter the office.
5) We continue to offer drop-off appointments as our kennel space allows, but there is an additional charge for this service.
6) If you need to drop something off or pick something up, including your pet, you can call us from your car and our staff can come out to you if you prefer.
7) We continue to use our online pharmacy, Covetrus, to offer home delivery of your pet’s food, supplies, and medications. Purina products can be ordered for home delivery direct through our VetDirect link on our website
8) Only owners of pets who are scheduled for a drop-off/day admission, or owners of pets that are admitted to the hospital, may leave the premises after their pet is checked in. If your pet is here for a regular appointment, we ask that you remain in the parking lot until your pet is done and ready to go home. Owners who leave the premises slow our process down. Animals left with us have to be put in a cage while we wait for their owners to return, and a “cage-use” fee will be added to the pet’s invoice for the day.
RHDV Rabbit Vaccine News:
We have the MedGene RHDV vaccines in stock and are vaccinating rabbits at clinics scheduled each month. Please email our office at firstname.lastname@example.org if you would like to schedule your rabbit(s) to be vaccinated.