Currently our appointment schedule has been overly impacted, meaning we are scheduling patients out farther into the future than normal. We are currently only accepting a limited number of new clients, as our schedule allows. We remain committed to taking care of as many patients as we can each day, while still ensuring we deliver quality care. Our patients' health is our top priority so we continue to triage our work load as best as we can in order to get the more urgent cases in to see us as timely as possible. We appreciate your understanding if we are not able to schedule you an appointment as early as you would like to be seen. We hope to return to business as usual in the near future.
COVID-19 Update (9/1/2020):
Veterinarians are considered an essential service
needed to ensure the health of animals and the community, so
we currently remain open for our regular business hours.
We've been practicing curbside-care, where our staff comes outside to you, since March 21st. On Wednesday 6/10, we began allowing a limited number of clients in our office for certain services, provided they wore a face mask and washed their hands upon entry. Based on the orders that came out on 7/1/2020, we are back to practicing curbside-care only, meaning owners will not be allowed inside the office while we care for their pets. Please read below for the guidelines our office will be following to keep our staff & neighbors safe...
1) No one on our staff has tested positive for COVID-19. Currently none of our staff has any signs of illness/sickness.
2) We ask that if our clients are sick at all, they reschedule their appointment or ask someone else who is not sick to bring their pet to its appointment. When we return to allowing clients inside our office, anyone who is sick, especially with a fever or cough, WILL NOT be allowed to enter our office.
3) Since we are a hospital, we already use medical-grade disinfectants, which kill the coronavirus, to clean our office. And, because our patients tend to be hairy & dirty, we clean often throughout the day. We are cleaning all areas of our office, multiple times a day, more than usual.
4) We are hopeful to resume allowing clients to enter our office in limited capacity some time in the near future. When this happens, only clients scheduled for an appointment with the veterinarian will be allowed to enter our office. To ensure proper social distancing, only 1 owner per pet may enter the office, with a maximum of 2 people present for appointments with more than 2 pets. Clients here for an appointment will still need to call to check-in from outside so a member of our staff can come out & escort them in to their exam room. Anyone who enters the office must bring their own mask to wear while they are inside & they will be asked to wash their hands once inside their exam room. Please do not wear gloves to your appointment.
5) Currently our reception area and lobby remains closed to clients. Clients will be asked to wait outside while their pet's care is completed inside. We will continue to check-out and charge-out our clients over the phone or from outside.
6) We ask that everyone arriving at our office calls us from outside so we can come out to get you taken care of. Feel free to park in any shady spot in our parking lot as the days heat up.
7) We continue to offer drop-off appointments as our kennel space allows, but there is an additional charge for this service.
8) We continue to offer the same services and great quality of care you're used to getting from us, just in a different way while we socially distance. Even if your pet enters the office while you wait outside, you'll still get a chance to communicate with our staff and veterinarian.
9) If you need to drop something off or pick something up, including your pet, call us from your car and our staff will come out to you.
10) We continue to use our online pharmacy, VetSource, to offer home delivery of your pet's food, supplies, and medications.
11) The care we provide takes a bit longer now that we have to communicate with owners who are not present during their pet's appointment. Please be prepared for longer wait times and know that we appreciate your patience as we work to provide great care to your pet(s).
12) Only owners of pets who are scheduled for a drop-off, or who get admitted to the hospital, may leave the premises after their pet is checked in. If your pet is here for a regular appointment, we ask that you remain in the parking lot until your pet is done and ready to go home. Owners who leave the premises slow our process down. Animals left with us have to be put in a cage while we wait for their owners to return, and a "cage-use" fee will be added to the pet's invoice for the day.
We would like to remind everyone that currently it is not believed that pets are passing COVID-19 to other animals or to their owners.
Things are changing on a regular basis, with new information coming out on COVID-19 each day. We'll do our best to stay on top of how COVID-19 will effect our staff, clients, and patients, and we'll make changes to how we provide service accordingly.
For Emergencies and urgent matters, please call Vista Vet Specialists at 916-231-4445. They are open 24/7 and we refer all our patients there when we are closed after-hours or on holidays.
We offer Laser Therapy!
We're excited to offer our clients Companion Laser Therapy. Laser therapy provides a non-
invasive, pain-free, surgery-free, and drug-free treatment option for pets that suffer from a variety of conditions. Laser therapy can be performed in conjunction with existing treatment plans or all on its own. Whether your pet is rehabilitating from trauma or injury, healing from wounds or surgery, or simply suffering from the pains and effects of aging, your pet can benefit from Laser therapy. Please call our office today to see if Laser therapy would be appropriate for your pet.
We Offer Honeybee Veterinary Services
In 2017 the FDA federally mandated that hobbyist and commercial beekeepers would no longer be able to purchase antimicrobials over the counter. The mandate was part of the FDA’s reform on the way antimicrobials are used in food-producing animals. Honeybees are the only insect listed as a food-producing animal, so now bee-keepers need a veterinarian to manage the health of their hives and prescribe antibiotics.
Local beekeepers are in luck, because Dr. Kittel is a hobbyist apiarist. Familiar with honey bees, and experienced with his own hives, Dr. Kittel can provide expert veterinary care for any beekeeper in need of medical care and/or antibiotics for their hives and bees. Please call our office or send Dr. Kittel an email at firstname.lastname@example.org if you are interested in getting information about our honeybee veterinary care & services.
Pet Portal - ePetHealth
We utilize the ePetHealth Pet Portal & Communication/Reminder system to better communicate with our clients about the care their pets need. The ePetHealth Pet Portal allows our clients to schedule appointments online, view/print out their pet's basic medical records and vaccine due dates, request prescription refills, order food, schedule and/or confirm appointments, and communicate with our staff - all from their own computer or cell phone! We also use this system to send out our client newsletters and promotions/offers. For clients without access to text or email, reminder postcards are still mailed out notifying them when their pets are due for important health care services. Upon logging in to their Pet Portal, clients should take a moment to...
(1) check to make sure their personal and pet information is current and correct, and notify us of any changes that need to be made,
(2) set their communication preferences (clients can choose between text and/or email notifications for specific types of reminders for each pet) and opt-out for text messaging if desired,
(3) upload a picture of their pet that we can then use in the pet's medical record
We invite our clients to please call our office if they have any questions about, or problems with our ePetHealth Pet Portal system.
Awards For KFVP
Business of the Year for 2011 - from The Elk Grove Citizen
Elk Grove Best in Business Award - Neighborhood Pioneer 2012 - from the City of Elk Grove
We would like to thank The Elk Grove Citizen and author Keri Wood, the City of Elk Grove, our clients, and all of the staff at KFVP for helping us to become the best that we can be! We look forward to finding new ways to exceed your expectations and give back to the community!
Pet Health Insurance
We strongly recommend pet insurance for all our patients. If you'd like more information about pet health insurance, give our office a call! While we recommend Trupanion and Embrace, our office accepts all types of pet insurance, and we'll even help you file claims and pre-authorization approvals no matter which pet insurance you have.
At Kittel Family Veterinary Practice Inc., we treat your pets like the valued family members they are.
- Dr. Dan Kittel, DVM
Kittel Family Veterinary Practice Inc.
8153 Elk Grove Blvd Ste 30
Elk Grove, CA 95758